Frequently Asked Questions (FAQs) ❓

Our Part Replacement Service allows you to request missing, damaged, or defective parts so you can complete your DIY kit without interruption.

Yes, we offer free replacement for missing or damaged parts under normal use conditions. Shipping charges may apply depending on your location.

Any customer who has purchased from our store can request replacement parts by providing valid order details.

Fill out the Part Replacement Form with your order number, product name, part details, and optional photos for faster processing.

Uploading photos is optional but highly recommended. It helps us identify the issue and process your request faster.

Requests are usually reviewed within 24–48 hours.

India: 5–10 days
International: 7–15 days depending on your location.

Yes, you can request multiple parts in a single form submission.

We support reasonable requests. Excessive or repeated claims may be reviewed.

No problem! You can describe the part, upload a photo, or refer to your instruction manual.

We will inform you and provide a restock timeline or alternative solution.

Most products are eligible. However, discontinued or very old products may have limited support.

No, replacement service is only available for products purchased from our store.

We understand accidents happen. You can still request replacement parts.

Yes, if parts break during normal use, we will assist with replacement.

Yes, tracking details will be shared once your replacement parts are shipped.

Yes, but only before processing begins. Contact us immediately.

Please contact support as soon as possible to update your request.

If your shipment is delayed or lost, contact us and we will resolve it quickly.